Our Returns, Refunds & Complaints Policy for Fresh Flowers in Lee

Our Commitment: Fresh Flowers Guarantee in Lee

At Flowers Lee, we are passionate about delivering only the freshest, most beautiful flowers to your door. As a trusted local florist serving Lee and surrounding areas, we pride ourselves on the quality and freshness of every arrangement – whether for homes, businesses, offices, or special events. Your satisfaction is at the heart of our business, which is why we stand confidently behind our Fresh Flowers Guarantee.

Damaged-On-Arrival Policy

We take great care in preparing and packaging every bouquet, but on rare occasions, flowers can be damaged in transit. We ask all customers to inspect their order upon delivery. If you receive an item that is visibly damaged on arrival, please let us know as soon as possible. To resolve your issue quickly, we may request a description and a photograph of the damaged arrangement.
Once verified, we will offer you the choice of a prompt replacement or a full refund, based on what works best for you. Our goal is to ensure that every customer feels valued and receives the fresh, vibrant flowers they expect from Flowers Lee.

Our Freshness Window

We guarantee that each bouquet from Flowers Lee arrives at peak freshness. It is our promise that your flowers will look beautiful for at least five (5) days from delivery, provided proper care instructions are followed. If your flowers wilt or do not meet this standard within this window, please reach out to us right away. We remain committed to delivering value and quality at all times.

Refund and Replacement Options

Should you encounter any issue covered under our guarantees, you have the option of receiving a full refund or a replacement bouquet, depending on your preference. We process refunds to your original payment method, and replacement arrangements are sent out at the earliest available delivery slot. Our team is dedicated to making sure every order brings you the joy and freshness you expect from Lee's favourite florist.

Complaints Process

If you are unhappy with your flowers or service for any reason, we want to know. Please contact us with the details of your order and a description of the issue. Our customer support team will acknowledge your concern promptly and work with you to resolve it. Whether it’s a concern about delivery, quality, or something unexpected, we investigate every complaint and aim to resolve issues as quickly and fairly as possible.
At Flowers Lee, transparency and open communication are the foundations of our service. Your feedback not only helps us to improve, but also strengthens our commitment as Lee’s trusted local florist.

Why Choose Flowers Lee?

We’re proud to support Lee households and businesses with fresh, hand-selected flowers and attentive, local service. Our Fresh Flowers Guarantee gives you confidence in every order. Whether you’re sending a gift, brightening your home, or celebrating a special occasion, you can trust Flowers Lee for quality, care, and satisfaction.

Thank you for choosing Flowers Lee, your reliable florist in Lee. If you have any questions about our policy, please don’t hesitate to get in touch. We’re here to help ensure every order brings delight and beauty to your day.