Legal Terms for Flowers Lee Online Flower Delivery

Flowers Lee – Terms & Conditions for Online Flower Delivery

Introduction

Welcome to Flowers Lee. These Terms & Conditions govern your use of our online flower delivery services available in Lee and surrounding areas. Please read them carefully before placing an order. By accessing or using our website and making a purchase, you confirm your acceptance of these terms.

1. Order Process

1.1 All orders for flower products and related items placed on the Flowers Lee website are subject to availability and acceptance by us.
1.2 Order acceptance occurs when we send an order confirmation email and commence processing your request.
1.3 We reserve the right to refuse, cancel or limit any order for any reason at our sole discretion, including errors in product or pricing information, or if the ordered product is unavailable.
1.4 You are responsible for providing accurate and complete delivery information. We cannot accept liability for late or failed delivery if the provided details are incorrect or incomplete.
1.5 Orders may be placed 24/7 via our website. However, processing and scheduled delivery will be subject to our specified operating hours published on the site.

2. Product Description and Substitution

2.1 We strive to ensure all product descriptions, images, and prices appear accurately on our website.
2.2 Due to the seasonal nature and availability of some flowers, certain arrangements may require substitutions to ensure timely delivery. If a specific flower variety or colour is unavailable, we will substitute with similar items of equal or greater value and aesthetic quality.
2.3 All sizes, measurements, and descriptions are provided as a guide only. Actual arrangements may vary slightly from images shown online.

3. Pricing, Payment and Promotions

3.1 All prices are listed in Pounds Sterling (£) and include applicable VAT unless otherwise stated.
3.2 Delivery charges are clearly outlined separately and will be added to the total price of your order at checkout.
3.3 We accept payment through approved methods as indicated on our website, including major credit cards, debit cards, and online payment gateways. Payment must be made in full before orders are processed.
3.4 Promotional offers, discounts, and vouchers are subject to their stated terms and may not be used in conjunction with any other offers. We reserve the right to withdraw or amend promotions at any time.

4. Delivery Policy

4.1 We deliver to Lee and surrounding areas as stated in our delivery policy on the website. Please check availability before placing your order.
4.2 Delivery dates and timeframes provided are estimates only. We aim to deliver orders on the specified date but cannot guarantee delivery times due to circumstances beyond our control such as weather, traffic, or unforeseen events.
4.3 If the recipient is not available at the delivery address, we will attempt to leave the flowers in a safe place or with a neighbour. A delivery notification will be left indicating where the arrangement is located or how collection can be arranged.
4.4 If a re-delivery is required due to incorrect information or recipient unavailability, additional charges may apply.

5. Cancellations and Amendments

5.1 You may cancel or amend your flower order by contacting us as soon as possible and at least 24 hours before the scheduled delivery date.
5.2 Due to the perishable nature of flowers, cancellations received less than 24 hours before delivery may not be eligible for a full refund.
5.3 Any cancellations or changes to orders for bespoke arrangements, seasonal items, or timed-event deliveries will be at our discretion.
5.4 If, for any reason we are unable to fulfil your order, we reserve the right to cancel and issue a full refund.

6. Returns, Refunds and Complaints

6.1 Freshness and quality are our highest priorities. If you are not satisfied with your order, please contact us within 24 hours of delivery with a photograph and details of the issue.
6.2 We will review all complaints on a case-by-case basis. Depending on the circumstances, we may offer a full or partial refund, replacement, or alternative resolution.
6.3 Due to the perishable nature of flowers, we cannot accept returns after the 24-hour period unless required by UK consumer law.

7. Liability and Disclaimer

7.1 We shall not be liable for any delay or failure to perform our obligations if the delay or failure is caused by circumstances outside our reasonable control (including but not limited to acts of God, flood, adverse weather, pandemic, or acts of third parties).
7.2 Our total liability to you, whether in contract, tort (including negligence) or otherwise, shall not exceed the total price paid for the specific order in question.
7.3 We will not be liable for any indirect, special or consequential losses or damages (including loss of profits, business, goodwill, or data) that arise out of or in connection with any order.
7.4 Nothing in these Terms and Conditions shall exclude or limit our liability for death or personal injury caused by our negligence or for fraud or fraudulent misrepresentation, or any other liability that cannot be excluded by law.

8. Intellectual Property

8.1 All content, images, trademarks, branding, and other intellectual property rights appearing on our website remain the property of Flowers Lee or its licensors.
8.2 Unauthorised use, copying, distribution, or reproduction of any site content is prohibited without our prior written consent.

9. Personal Data and Privacy

9.1 Your privacy is important to us. All personal information provided by you will be processed in accordance with our Privacy Policy and all applicable UK data protection laws.
9.2 We do not sell, rent, or trade your personal data to third parties except where required to fulfil your order or as otherwise outlined in our Privacy Policy.

10. Governing Law and Jurisdiction

10.1 These Terms & Conditions, and any order placed with Flowers Lee, are governed by the laws of England and Wales.
10.2 Any disputes concerning these terms or any products purchased from Flowers Lee will be resolved exclusively in the courts of England and Wales unless otherwise required by mandatory consumer law.

11. Changes to Terms & Conditions

11.1 We reserve the right to amend or update these Terms & Conditions at any time. Changes will take effect immediately upon posting on our website. Please check regularly for updates.
11.2 Continued use of our services after any changes constitutes acceptance of the new Terms & Conditions.

12. Miscellaneous

12.1 If any provision of these Terms is found to be invalid or unenforceable by a court, the remainder will remain in full force and effect.
12.2 These Terms & Conditions constitute the entire agreement between you and Flowers Lee in relation to our online flower delivery services.
12.3 No waiver of any term or condition will be regarded as a waiver of any other term or of that term on a future occasion.

13. Customer Service & Contact

For any questions about your order, clarification on these terms, or to raise a complaint, please use the customer contact options provided on our website. We aim to respond promptly and resolve all queries to your satisfaction.

Note: These Terms & Conditions apply to all customers ordering from Flowers Lee for delivery in Lee and the surrounding areas.